At Co-operative Governance Africa we believe in building and maintaining
strong relationships with our members. We do understand that sometimes things can, and do, go wrong
and when this happens, we encourage members to tell us about it so we can aim to put things right.
Our complaints procedure is simple and confidential. If you want to make a complaint you can get
in touch in the way that suits you and we’ll look into the problem. Members of the affiliated financial
Co-operative may also use our channels to make complaints.
* We promise to handle complaints fairly, consistently and quickly
* We welcome any opportunity to put things right for members who are dissatisfied with our service or service of our member society.
* We will use members’ feedback to help improve services for all members
By phone: Call us on 050067086
Email: complaints@coopsgov.com
In person: Visit our office and speak to a member of staff.
If you’re still not happy, or If we can’t put things right to your satisfaction,
you can ask the Bank of Ghana to look at your complaint if your compliant relates to a financial coops
service. Or write directly to the Executive Director on nkagyepong@coopsgov.com – provided you have tried
to resolve the matter directly with us first. We hope you won’t need to contact the Bank of Ghana but if
you do, please find some further information below along with their contact details.
The head
other Financial Institutions
Bank of Ghana
Cedi House
Accra
Co-operative Governance Africa